**Refund and Return Policy**
Thank you for shopping at UR Online Clothing Store. We want you to be completely satisfied with your purchase, and we are here to assist you with any concerns you may have. Please review our refund and return policy below for detailed information.
**1. Eligibility for Returns:**
We accept returns for items that are in new, unused condition, with all original tags and packaging intact. Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.
**2. Timeframe for Returns:**
You have up to 30 days from the date of purchase to initiate a return.
**3. Return Process:**
To initiate a return, please follow these steps:
- Contact our customer service team at info@urstrong.store to request a return authorization.
- Once approved, you will receive a return authorization code and instructions on how to proceed.
**4. Condition of Returned Items:**
Returned items must be in their original, unworn, and undamaged condition, with all tags and labels attached. Items should be packaged securely to prevent damage during transit.
**5. Refund Options:**
Upon receiving and inspecting the returned item, we will process your refund or exchange as per your preference:
- Refund: A refund will be issued to the original payment method used for the purchase.
- Exchange: If you would like to exchange your item for a different size or color, please indicate your preference when initiating the return.
**6. Refund Processing Time:**
Please allow up to 7 business days for us to process your refund or exchange once the returned item is received and inspected.
**7. Return Shipping:**
Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or received in error. We recommend using a trackable shipping method and retaining the shipping receipt for your records.
**8. Damaged or Defective Items:**
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the order. We will provide instructions for returning the item at no additional cost to you.
**9. Exclusions:**
The following items or circumstances are not covered by our return policy:
- Final sale items
- Items that have been worn, altered, or damaged after receipt
- Items returned without proper authorization
**10. Customer Communication:**
You will receive email notifications at various stages of the return process, including confirmation of your return request, receipt of the returned item, and processing of your refund or exchange.
**11. Contact Information:**
For any questions or assistance regarding returns, please contact our customer service team at info@urstrong.store.
**12. Policy Changes:**
We reserve the right to make changes to our refund and return policy. Any changes will be communicated to you via our website and email.
Please note that this policy applies to online purchases made through our website. For purchases made through third-party retailers, please refer to their respective refund and return policies.
Last updated: 08/13/2023
Thank you for choosing UR Online Clothing Store. We appreciate your business and look forward to serving you again in the future.
